(Editor's note: Jerry is a long time friend of the CEG and has been a great mentor to many of our companies. He is currently "failing retirement" which is a good thing for our community. We are honored to have him contribute this post. The tag line at the end is worth the price of admission.)
New products are like hairstyles: everyone’s got one, most people fiddle with them all the time, and they’re never just right. Wouldn’t it be great if there were just some simple formula to guide a company through all the hassle and anxiety of creating a great new product? One guaranteed to be a winner?
There is. And it’s no secret. Even better, it’s been tested and proven in the marketplace, for more than a half century. It’s a bedrock principle, internally called “Product Plus”, at one of the world’s most successful and admired consumer product companies.
The Product Plus concept has several components. Each makes a critical contribution to the success of the product. The first two parts focus on the purchaser, as they should. After all, that’s why you’re doing this.
First, solve a Problem; ideally, a recurring problem (recall that King Gillette gave away razors, but sold blades). Spend your time defining the problem you are solving and understanding the person who needs the solution. The better you define the problem, the better your solution will be. Be specific, be quantitative, and above all, define the problem as the user does. Remember Liquid Paper? Typewriter, meet word processor.
Next, have a clearly visible Performance Advantage; one that every user can see immediately. Differences that take a statistician or a laboratory to find don’t count. Those tools will help during development, but the end product must have a user-perceivable performance advantage that every user notices. Your solution must be unmistakably and obviously better than all past attempts. Accept nothing less here. If you compromise, you will find yourself competing for sales using price or puffery - and neither is a sustainable advantage. These two steps focus specifically on the purchaser, The purchaser is the one who makes the buying decision...not, necessarily, the one who actually spends the money (sometimes an expert –like a physician, financial advisor, or spouse, makes the decision, which the user implements).
The next two parts of the concept really benefit the company, but they are critical. A Proprietary Position is essential. Patents last a decade or two, trade secrets and processes are (sometimes) forever. Whichever you choose, create a solution which you own. Branding can create ownership, too, but takes much longer (and can last longer) than the legal or technical approach. A good answer is to create a brand image that can outlive the patent or process lifetime. Aveeno skin care products once depended on a process, but the brand has been so well established to consumers (and dermatologists) that no significant competitor has been successful in the marketplace.
A good fit with your company’s Production Capabilities is another essential. Stay close to your core capabilities, and be sure you understand them clearly. Doing so will make you the most efficient producer, another sustainable advantage over any competitor.
Taken altogether, these four attributes of a new product support the last two: Price and Profit. A product manager I knew put it this way: “You’ll never buy a better product at a higher price”. Sears (and a few others, like Snap-on) don’t sell cheap tools...and that value/quality approach remains a strength of the brand even today, despite many other mistakes. Don’t make the mistake of thinking that pricing for value means a low price!
Pricing power, combined with efficient production, creates a profitable business. Profits are the engine that drive improvements, allow investment in research, and increase wealth in all senses of the word.
A successful new product is a proprietary, producible, high-performance solution to a problem which commands a price that delivers great profits.
Nothing to it. It’s easy.
Gerald L. Carlson, Ph.D.
Dr. Carlson is the managing partner in a consulting practice which focuses on new business development, new product development, technology transfer, and intellectual property management. Dr. Carlson has developed expertise in technology transfer, strategic alliance development, licensing, business planning, and technology platform development in the broad areas of food, drug, and consumer specialty products. He is the Senior Technology Advisor to The Center for Advanced Technology and Innovation in Wisconsin, a unique business incubator which uses strategic licensing as a development strategy. Dr. Carlson is also a member of the NASA Great Lakes Industrial Technology Center (GLITeC) Board of Advisors, and a mentor for the Tech2020 incubator in Oak Ridge. He is an invited lecturer at the University of Tennessee in the Law School and the Engineering MS/MBA program